Privacy Policy

Effective Date: 19 August 2025

At Samanhub, we value and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our B2B e-commerce marketplace in Nepal. By accessing or using Samanhub, you agree to the practices described below.

1. Information We Collect

• Personal Information: Name, email address, phone number, company details.
• Payment Information: Billing details, credit/debit card information, and other transaction data.
• Communication Data: Messages, inquiries, reviews, or feedback you share with us.
• Technical Information: IP address, browser type, device information, and usage activity.

2. How We Use Your Information

• Process and deliver your orders.
• Manage customer accounts and provide personalized services.
• Communicate with you regarding support, updates, and promotions.
• Improve our marketplace functionality and user experience.
• Detect, prevent, and investigate fraud or security issues.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share information in the following cases:

• Service Providers: With trusted third-party partners such as payment processors, shipping companies, and analytics tools.
• Legal Obligations: If required by law, court orders, or government authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Data Security

We implement strict technical and organizational measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please note that no internet-based system can be guaranteed to be 100% secure.

5. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request deletion of your personal data (subject to legal and business requirements).
• Restrict or object to certain processing activities.
• Request a copy of your data in a machine-readable format.

6. Children’s Privacy

Our marketplace is intended for users 18 years and older. We do not knowingly collect information from children. If we become aware of data collected from a minor, we will promptly delete it.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. We encourage you to review it periodically.

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