At Samanhub, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you interact with our B2B e-commerce Marketplace, located in Nepal.

1. Information We Collect

We collect information that you provide to us directly when you register an account, place an order, or interact with our Marketplace. This may include:

  • Personal Information: such as name, email address, phone number, and company details.
  • Payment Information: such as credit card, billing address, and other payment-related information.
  • Communications: including any messages, inquiries, or feedback you send to us.

2. How We Use Information

We use the information we collect for the following purposes:

  • To provide and improve our services, including processing orders, managing accounts, and personalizing experience.
  • To communicate with you, respond to inquiries, and provide customer support.
  • To process payments and prevent fraudulent activities.
  • To analyze usage trends and improve the functionality and performance of our Marketplace.
  • To comply with legal obligations and enforce our terms of service.

3. Information Sharing

We may share your personal information with third parties in the following circumstances:

  • With service providers: We may engage third-party service providers to assist us in providing our services, such as payment processors, shipping companies, and analytics providers. These service providers are contractually obligated to only use your information to provide the services we request.
  • For legal reasons: We may disclose your information in response to legal requests or to comply with applicable laws, regulations, or legal processes.

4. Data Security

We take reasonable measures to protect the security of your personal information and prevent unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 99% secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete the information we hold about you. You may also have the right to object to or restrict certain processing activities and to receive a copy of data in a structured, machine-readable format.

6. Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at info@samanhub.com.

By using our Marketplace, you agree to the terms of this Privacy Policy.